Frequently Asked Questions

Please email us at [email protected]. An IWT representative will assist you with your product return by issuing a Return Material Authorization (RMA) number and providing the return address. When applicable, IWT requires the product’s serial number to issue a RMA and for tracking purposes.

Please email IWT’s repair center at [email protected] for any information on your repair.

If you do not have a local IWT representative, you can send your order request and purchase order to [email protected]. An IWT representative will confirm the order and provide an estimated ship date.

Please email us at [email protected]. An IWT representative will provide details for your order.

Because of the MSHA certifications that IWT has for its communications product lines, only IWT and its agents are authorized to repair SENTINEL™ and ACCOLADE® products. IWT has not approved or authorized any company or vendor to repair any of our products.

IWT understands the urgency of our customers. We strive to repair the majority of our products in 5-10 business days from receipt. Some products may need a longer time for repairs because of critical components. Please allow time for shipping to and from IWT’s repair centers.

IWT will return new and repaired products via our field representatives or UPS ground, at no additional cost to our customer. A customer may incur freight costs in rare cases where same day, expedited, and/or overnight shipping is requested.

Please contact IWT’s tech support at [email protected] or call 434-841-1858.

IWT’s normal business hours are 6 am-6 pm ET Monday through Friday, but a representative should contact you within 4 hours for any after-hours or weekend call. Standard IWT support rates apply for any customer without a service agreement.

Can't find what you're looking for?