WV Field Sales and Support Technician

Job Description


Essential Duties and Responsibilities:

  • This position is responsible for managing and servicing IWT’s mining clients for the West Virginia and Kentucky regions. 

  • The technician will solicit new aftermarket sales, maintain local order fulfillment, pickup and deliver repaired equipment and ensure the mining customer’s SENTINEL™ communications and tracking system is in compliance; 

  • Ensure that correct products and quantities are delivered in a timely manner; 

  • Meet each mine customer in territory periodically; 

  • Focus on customer satisfaction and service is imperative;

  • Assemble and actively manage the ever-changing daily logistics plan for assigned territory or region;

  • Solicit new orders/business that compliments the  mine’s communication expansion plan;

  • Manage all logistics and material orders to ensure accuracy and completeness;

  • Work with IWT’s central warehousing to ensure adequate local stock levels

  • Sustain appropriate levels of customer contact to ensure exceptional service levels;

  • Learn about IWT’s SENTINEL™ underground communication system and how to support;

  • Provide first level of technical support and troubleshooting of customer equipment;

  • Prepare and maintain delivery data, reports, and records of daily orders;

  • Maintain and improve process efficiencies; and other duties as assigned

Education, Qualifications and Experience:

A High School, Technical Vocational School or Associates level degree or its equivalent is required for this position.

Must possess a current valid driver’s license; must have and maintain clean driving record

Persons with previous underground coal mining experience preferred.

Appropriate underground safety certifications and training (i.e. black hat) preferred.


Excellent written and verbal communication skills required. 

Ability to manage multiple activities/projects concurrently.  

Scheduling and organizing large numbers of people and equipment efficiently and quickly.

Must have skill in using computers to record information and create reports; providing excellent customer service by phone; making basic mathematical computations; reading maps. 

Demonstrate a dynamic personality and positive attitude with the ability to remain calm and focused in a high stress environment. 

Ability to interface with all levels of the vendor organizations as well as our customers organizations. 

Able to reason through difficult operations problems, resolve said problems and/or relate same to others

Physical Requirements:

  • Ability to safely drive for long periods of time.

  • Climb up to 60 feet above ground on ladders and catwalks

  • Stooping, bending, kneeling a minimum of 25 times per day

  • Lift 75 lbs. three times per day, floor to waist level

  • Walk/stand on uneven ground, walkways and catwalks throughout the work day

  • Climb ladders, steps and inclined walks minimum of 2 hours per day

  • Carry 50 lbs. minimum of 50 feet, 5 times per day

  • Ability to lift and push 100 lbs.

  • Communicate in person or by radio minimum of 2 hours per day

  • Capability of working for long periods of time in extreme heat and in dusty areas, confined spaces and heights

  • Ability to handle steel, machine parts and tools weighing up to 80 lbs. and assist others with this work

Working Conditions

Must be willing to work outside in all weather conditions:  heat, cold, dust, and wet a minimum of eight hours a day.


Interested candidates should submit qualifications to jobs@iwtwireless.com


IWT is an Equal Opportunity Employer

IWT was established in 1997 and is dedicated to providing government and industry with products and engineering services centered on the wireless communications segment.  IWT has core capabilities in system engineering, wireless architectures; mesh/ad hoc networks; sensor signal processing; geo-location; wide band/narrow band sensor networks; software/cognitive radio; software application development; signal processing and integrated circuit design and development.

IWT designs and manufactures wireless communications devices and associated software. IWT develops applications level and embedded software for its products. IWT sells software, hardware, and services to government and commercial markets. IWT provides field services to its customers in terms of technical support, installation, and distribution.